Cancelling an appointment is totally understandable. We ask that you cancel your appointment by calling our
receptionists (02 9146 5245) at least 2 hours prior. This allows other patients to utilise the appointment time.
Fees
Bulk billing is available to all valid Medicare cardholders.
Our staff will advise you of any costs that might arise from your consultation or treatment.
Patient Results
In most circumstances if your doctor has ordered blood tests or medical imaging patients are required
to make an appointment to discuss the results personally. This provides a high standard of medical
care and ensures patient confidentiality as it can be hard to identify a person over the phone.
Reminder System
Our Practice is committed to provide preventative care.
We may send you a reminder notice (such as SMS, Letter or Phone call) from time to time offering you preventative health services
appropriate to your care. If you do not wish to be part of this system, please let us
know at the reception.
Medical Records
Your medical record is a confidential document.
All staff at the medical centre respect the privacy and confidentiality of your health information.
Medical records are backed up on a regular basis. It is the policy of this practice to
maintain security of personal health information at all times and to ensure that this
information is only available to authorised staff members. It is the policy of this
practice to maintain security of personal health information at all times and to ensure
that this complies with the National Privacy Principles.
Phone Communication
Our Practice may contact you via telephone calls, text messages and/or email
to confirm or notify you of any changes to your scheduled appointment,
recalls requiring urgent attention and health promotion reminders
(optional).
While telephone calls and text messages are generated using a secure
facility and they are transmitted over a public network onto a personal
telephone and as such may not be secure.
However, the practice will not transmit any information which would enable
an individual patient to be uniquely identified.
When there is consultation conducted through telephone, we use 3 check
identification before we proceed with consultations.
Telephone calls from patients will not generally be put through to doctors.
Our reception staff will be happy to take down contact details and the
message to pass on. Our Doctors will be in touch on the same day or if they
are not available on the day, the next time they are scheduled to be in
clinic.
For any urgent medical problems, we recommend you attend your nearest
Hospital, or alternatively our nurse will organise an urgent appointment
with one of our doctors.
Electronic Communication
It is a Practice policy that no consultation will be conducted via email.
The doctors will not usually discuss results over electronic communication
as we cannot guarantee confidentiality. There may be exceptional
circumstances, however this is at the discretion of the doctor and must be
communicated and agreed upon at the time of face-to-face consultation.
Electronic communication is generally used only for correspondence of a
non-sensitive nature. And while reasonable efforts are made to provide
security via email communisation users should be aware that there are
inherent risks in the transmission of information across the Internet and
as such may not be secure.
Email
You can contact your doctor by sending an E-mail to us and we will respond within 1 business day.
After Hours and Emergency
For after hours urgent medical consults, you can use Medinet to find our GPs as well as other fully qualified GPs using the Medinet app (consult fees might apply).
You can also call National Home Doctor Service(13 SICK) for after hour consults.
If there is a medical emergency please call 000.
Your rights
If you have a problem we would like to hear about it.
Please feel free to talk with your doctor or the receptionist or you may prefer to write to us.
We take your concerns, suggestions and feedback seriously.
Alternatively you can contact NSW Health Care Complaints Commission on
(02) 9219 7444.
